Will Instruction Form - Useful information and points to note:

Using the application

• This application uses secure forms and connection to store and return the data. This is to protect your personal data and card details from unauthorised interception.
• You can, if you wish, work off-line to complete the will application form and re-connect to submit your instructions when complete. As the whole instruction form must download, it may take up to a minute for the application to appear depending on the speed of your internet connection.
• If you wish to complete the application off-line over a number of "sessions", data can be saved providing that you have "cookies" enabled. Due to restrictions within certain browsers, the amount of data that can be stored within a cookie is limited. If your instructions are particularly lengthy then you will receive a warning message if the cookie limit has been exceeded and data can no longer be saved. Providing you complete and submit your instructions within that session then you should not lose any data.
• You should be aware that if you are not the only user of this computer, other users may be able to access data that is stored by your browser between "sessions".
• If you have this application running in a "full screen" window then you may find when accessing items in the glossary, or following links, that the information will not restore to the foreground. If you find this occurs, you should be able to bring the glossary window to the foreground by selecting [ALT]+[TAB] or alternatively restoring from the Windows taskbar.
• When you have completed and submitted your instructions, you will receive a summary confirming details of the instructions that you have given. You can, if you wish, print out any data on a particular screen by selecting the "print" option at the bottom of each page or by selecting [CTRL]+P.
• To enable this online application to function correctly your browser will need to have javascript enabled and ensure that you disable all pop up blockers.
• If you would like this document in Braille, large print or audio tape, please call our Client Services Team on 08457 660 936 (via TextDirect if appropriate). Alternatively, you can order from the Barclays Information Line: 0800 400 100.

Operating platforms and browsers supported

• This application has been tested on the Microsoft Windows family of operating systems, using Microsoft Internet Explorer.
• Access by other operating system and browser combinations is not restricted, but have not been exhaustively tested. We are unable to confirm that they will operate successfully.
• If you are using other configurations, and experience problems, you may wish to consider downloading a Will Writing Pack instead.

If you need help...

If you require help in completing this will instruction form then you can contact the Will Writing helpline on 08457 585 443 between 9am and 5pm Monday to Friday. We regret that we are only able to provide assistance on the completion of this will instruction application and cannot provide more general advice and guidance on your computer hardware or software.

Alternatively...

If you would prefer not to complete an online application you can download a will writing information pack and an instruction form by following this link Instructing us to draw up your Will.

Feedback

We are continually striving to improve the service that we offer to our clients. If you have any problems or specific comments to raise about the electronic will instruction form or the Will Writing service generally then please e-mail us at bbtco-comments@barclayswealth.com. Thank you.

Other Information

Barclays Additions and Premier Life account holders can use this service. Simply tell us which account you hold when asked at the beginning of the online application form.